FAQ


1.Where can I buy the BAKERY products?

You can buy your products in our distribution outlets.

The addresses are as follow:

i. Chai Wan: the BAKERY, Shop 5A-C, L5, Greenwood Terrace Commercial Complex, 16 Tai Man Street, Chai Wan, Hong Kong

ii.Causeway Bay: SOGO Supermarket, B2/F, Sogo, 555 Hennessy Road, Causeway Bay.

iii. Taikoo: APITA Supermarket, B/F, Cityplaza 2, 18 Taikoo Shing Rd., Quarry Bay, Hong Kong

You can also buy the products online by sending the order form to our email or by fax.

 

2. When will I receive my order?

Once we receive your order, we will contact you shortly to discuss the delivery date with you. In most cases, your order will be delivered within 3-4 days upon confirmation.

 

3. How much does the delivery charge?

We offer free delivery for order values more than $800 (HK Island/Kowloon) or $900 (New Territories). If your order value is lower than the above values, there will be a delivery charge of $100 for HK Island/Kowloon and $200 for New Territories.

Please be noted that delivery service is not applicable to remote areas, including but not limited to outlying islands, Lantau Island, Chek Lap Kok, Ma Wan and Discovery Bay.

 

4. How long can I keep the products?

All our products have their expiration date printed on the back of the package. However to maintain the freshness of our bakery products, we suggest you to enjoy our products as soon as possible, especially the packages are opened . Our palmier could usually be kept for 4-5 weeks and our almond sticks could usually be kept for 3-4 weeks.

 

5. How do I pay for my order?

There are several ways for payments.

You could (i) transfer your payment to the bank account “Jacco Limited", BANK OF CHINA "012-594-0-003855-3" and return the payment slip along with your order form to us , (ii) pay cash on delivery, or (iii) pay by cheque “Jacco Limited” on delivery.

Please be noticed that we do not accept credit cards for both distribution outlets and delivery.

 

6. Can I buy your products with other packaging size?

We are also selling palmier and almond sticks in individual packages. We also welcome other packaging sizes for wholesale purposes. Please contact us to discuss for more details.